Privacy Policy

Effective Date: July 2026

Thank you for using IVR Manager ("the App"). This Privacy Policy explains how we collect, use, and protect your information when you use our mobile application.

1. Information We Collect

The App may collect and process the following information:

• User account information (such as username or email address)
• Profile information
• Device information (device model, operating system, app version)
• Push notification token (for sending notifications)
• Call-related information available through your authorized IVR account
• Diagnostic and crash information (if enabled)

The App does not collect personal information beyond what is required to provide the service.

2. How We Use Your Information

We use the collected information to:

• Authenticate users
• Provide access to IVR services
• Display call logs, reports, and dashboards
• Send push notifications
• Improve app performance and security
• Troubleshoot technical issues

3. Account Management

User registration and account management are not performed within the mobile application.

All user accounts are created and managed by authorized administrators through the web portal:

https://voiceetc.co.in

The mobile application only allows authorized users to access their assigned accounts.

4. Data Storage

Your account information and IVR-related data are securely stored on our servers.

The mobile application may temporarily cache limited data on your device to improve performance.

5. Data Sharing

We do not sell or rent your personal information.

Information is shared only:

• With authorized administrators of your organization
• When required by law
• To provide the services requested through the App

6. Security

We use industry-standard security measures to protect your information during transmission and storage.

Although we take reasonable precautions, no method of electronic transmission or storage is completely secure.

7. Permissions

Depending on the features used, the App may request permission to:

• Access the Internet
• Receive push notifications
• Access network state

These permissions are used only to provide app functionality.

8. Third-Party Services

The App may use trusted third-party services such as:

• Firebase Cloud Messaging (Push Notifications)
• Firebase Crashlytics (Crash Reporting, if enabled)

These services process information according to their own privacy policies.

9. Children's Privacy

The App is intended for business use only and is not directed toward children under the age of 13.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page with the revised effective date.

11. Contact Us

If you have any questions regarding this Privacy Policy, please contact:

VoiceETC Technologies
Website: https://voiceetc.co.in
Email: support@voiceetc.co.in