Record every missed customer call, and request for a call back.
Get Eye catchy premium Numbers
Get IVR on Vanity numbers Toll free numbers and 10 digit mobile numbers .
Provide 24x7x365 Customer Service
Always available to provide customer assistance even after business hours.
Answer customer calls from
Allow agents to address customer issues from anywhere.
Features Cloud IVR
All your calls are recorded and will be available inside your VOICE etc dashboard. Use these recordings to understand exactly how your business functions over your phone system. Especially for training, these recordings are invaluable.
Advance Call management tools.
Our cloud IVR give unique and advance tools like Sticky agent, Call barge, Voice mail , Live call transfer (on extensions), Scheduling of office time and many more.
Call Forwarding to live agents
We have a powerful system for call forwarding, you will get all your calls on a particular number instantly anywhere in the world. Call will never be missed.Intelligent call routing gives you the flexibility to route calls according to your business needs.
Hunting Line - By default call transfers to First executive , if he is busy or Not Reachable then n then call jumps on 2nd Executive.
Round Robin - All the calls will be equally distributed to all executive in same call transferring group.
Ring All - call will forward to all executives together. First available person can Answer the call.
get multiple extensions on a single IVR number , due to this you will get more results. IVR improves your business & customer satisfaction.
Advance Web panel
VOICEetc offers you a user friendly web based panel. You can check all your status by using our web-based panel and you can operate it from everywhere. VOICE etc Call Analytics tells you everything you need to know about your calls.
SMS and Email Notification
Get real time notification via SMS and Emails, Every call is important. You will get real time notification of all the calls which are missed, through Emails and sms. You will never miss any call with our service.
Real Time Reporting
You can easily get complete report of all calls in web based control panel for detailed analysis of IVR. Track your statistics & reports in real time.
Separate logins for operators
Operators get their seprate login to check call which they have received & they can also put notes and reminder against the call.
span>Get the track of both outgoing and incoming calls simply by installing VOICE etc IVRmanager mobile app in your office phones. Manage your calls add coments ,notes and reminders for all incoming IVR calls.
API Integration -
Our cloud IVR made machine to machine integration very easy Simple, n scalable. Now any software can be connected with Our system to fetch live call data. Push your business phone’s data from cloud IVR to your CRM.
SMS integration & SMS alerts
Our cloud IVR will send SMS to customer’s right after every call, appreciating their value and thanking them for contacting your business.This functionality can work two way , your operator and customer both will get SMS alert after successfully completion of call.
Automated reports on your Email ID
Get your daily weekly and monthly report from on your registered mail id.