What is Click To Call ?
“Click To Call” normally refers to a website feature where an website visitor asks to talk to webmaster or website representative ( may be even call center) by entering his phone number. So, this Click to Call facility in a website mainly involves establishing a call between a website visitor and a representative or customer service agent. It may involve monitoring of website visitors in real time and dialing the phone number entered by the visitor manually. But using an IVR ( Interactive Voice Response), this process can be automated as well as many intelligence could be put to use!Click to Call and IVR:
Click to Call feature in website can be thought of outbound IVR which transfers the call to another number as per some configuration.
Here is the flow, how outbound IVR may turn into Click to Call engine for any website, either onsite or hosted.